Shipping

 

Order Processing and Delivery

Online orders are processed Monday to Friday between 09:00 and 16:00, excluding public holidays. Orders placed outside these hours will be processed on the next working day.

Once your order has been packed and collected by the courier, you will receive an email containing your tracking number and a link to track your parcel online.

Door-to-Door Delivery

Door-to-door deliveries are handled by The Courier Guy and are delivered to the address provided during checkout. All deliveries are trackable online.

Please ensure that your delivery address and contact details are complete and correct before submitting your order.

Locker-to-Locker Delivery

Customers selecting locker-to-locker delivery must ensure that the correct destination locker is selected during checkout. Riders Saddlery cannot be held responsible for parcels sent to an incorrectly selected locker.

Once your parcel is ready for collection, you will receive tracking information and collection instructions from the courier. Please collect your parcel within the collection window stated in the notification.

Parcels that are not collected within the required collection period may be returned to Riders Saddlery. Any additional delivery or resending costs will be for the customer’s account.

Please ensure that the cellphone number and email address provided at checkout are correct, as these details will be used to send tracking and collection notifications.

Delivery Delays

We do our best to ensure that every order is packed and dispatched as quickly as possible. However, sometimes life happens, and unexpected delays may occur due to circumstances beyond our control, including courier delays, severe weather, peak shopping periods, public holidays, service interruptions or incorrect delivery information.

Estimated delivery times are provided as a guide and cannot be guaranteed. Once a parcel has been collected by the courier, delivery is managed by the courier service.

Should your parcel be delayed, please refer to your tracking information for the latest update. Riders Saddlery will gladly assist where possible, but cannot be held responsible for delays caused by the courier or other circumstances outside our reasonable control.