Privacy Policy

Privacy Policy

Last updated: 20 July 2026

Riders Saddlery respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place an order, communicate with us or use our services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act 25 of 2002, and other applicable South African laws.

1. Who Is Responsible for Your Information?

For the purposes of POPIA, Riders Saddlery is the responsible party for personal information collected through our website and business activities.

Our contact details are:

Business: Riders Saddlery
Call or WhatsApp: 066 185 0063
Email: info@riderssaddlery.co.za

Business correspondence and legal service address:
Riders Saddlery
c/o Orion Welding
Unit 10, 81 Amatole Road
N4 Gateway Industrial Park
Pretoria East, Gauteng
0184
South Africa

Riders Saddlery operates exclusively online. The address above is used for business correspondence, POPIA enquiries and the service of legal notices only. It is not a retail store, customer collection point or returns address.

Please contact us before returning any products so that we can provide the correct return instructions.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

  • Your name and surname;

  • Cellphone or telephone number;

  • Email address;

  • Billing and delivery addresses;

  • Your selected collection or destination locker;

  • Account login details, where applicable;

  • Order and purchase history;

  • Return, exchange and refund information;

  • Payment status and transaction references;

  • Communications sent through email, WhatsApp, telephone, social media or our website;

  • Information relating to enquiries, complaints or warranty claims;

  • Marketing preferences;

  • Website activity and technical information;

  • IP address;

  • Browser and device information;

  • Cookie information; and

  • Any other information that you choose to provide to us.

We aim to collect only the information that is reasonably necessary for the purpose for which it is required.

3. Information Required to Place an Order

Certain personal information is required for us to process and deliver an order. This may include your name, contact details, delivery address or selected locker details.

If you do not provide the required information, we may be unable to:

  • Process your order;

  • Confirm your payment;

  • Deliver your parcel;

  • Send tracking or collection notifications;

  • Process a return or refund; or

  • Respond properly to your enquiry.

Information that is not required will be treated as voluntary.

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order;

  • When you create or use a customer account;

  • When you contact us by telephone, WhatsApp, email, social media or through our website;

  • When you request a return, exchange or refund;

  • When you subscribe to or consent to marketing communications;

  • Automatically through our website, cookies and similar technologies;

  • From Shopify, payment providers and delivery providers involved in completing your order; or

  • From another lawful source where permitted by POPIA.

Where reasonably possible, we will collect personal information directly from you.

5. How We Use Personal Information

We may use your personal information to:

  • Create and manage your customer account;

  • Process and confirm your order;

  • Process payments and payment confirmations;

  • Pack and dispatch your purchases;

  • Deliver your parcel to your address or selected locker;

  • Send order confirmations, tracking updates and collection notifications;

  • Communicate with you about your order;

  • Provide customer service;

  • Respond to enquiries and complaints;

  • Process exchanges, returns, refunds and warranty claims;

  • Detect, investigate and prevent fraud;

  • Protect our website, customers and business;

  • Maintain financial, tax and transaction records;

  • Improve our products, services and website;

  • Send marketing communications where legally permitted;

  • Enforce our terms and policies;

  • Establish, exercise or defend legal claims; and

  • Comply with legal and regulatory obligations.

We will process your information only where there is a lawful reason to do so, such as:

  • Your consent;

  • The need to perform a contract with you;

  • Compliance with a legal obligation;

  • Protection of a legitimate interest;

  • Protection of your legitimate interests; or

  • Another lawful basis permitted under POPIA.

6. Shopify

Our online store is hosted and operated through Shopify.

Shopify may process personal information on our behalf to provide services including:

  • Hosting and operating our online store;

  • Managing shopping carts and checkout;

  • Managing customer accounts;

  • Processing and managing orders;

  • Providing fraud and risk screening;

  • Maintaining website security;

  • Providing technical support;

  • Recording website activity; and

  • Providing website and store performance information.

Information processed through Shopify may include:

  • Your name;

  • Contact details;

  • Billing and delivery information;

  • Order information;

  • Payment-related information;

  • IP address;

  • Device and browser information; and

  • Information about how you use our website.

Shopify may also process certain information for its own purposes in accordance with its own terms and privacy policies.

7. Payments and Buy-Now-Pay-Later Services

Depending on the payment method selected at checkout, payments may be processed through:

  • PayFast;

  • Payflex; or

  • PayJustNow.

When you select one of these services, information necessary to process your transaction may be provided to the selected payment provider.

This may include:

  • Your name;

  • Contact details;

  • Billing information;

  • Order value;

  • Transaction details;

  • Payment method;

  • Device or technical information;

  • Identity-verification information; and

  • Information required for fraud, eligibility, credit or affordability assessments, where applicable.

PayFast, Payflex and PayJustNow may collect information directly from you and process it independently in accordance with their own terms and privacy policies.

Riders Saddlery does not ordinarily receive or store your complete bank-card details.

We may receive limited payment information, such as:

  • Confirmation that a payment was successful or unsuccessful;

  • The payment method selected;

  • A payment or transaction reference;

  • The amount paid;

  • The payment status; and

  • Information needed to process a refund.

Any eligibility, credit or affordability decision made by Payflex or PayJustNow is managed by the relevant payment provider and is subject to that provider’s own terms and privacy practices.

8. Delivery and Locker Services

We use The Courier Guy, PUDO and potentially other delivery providers to deliver orders.

To complete a delivery, we may provide the courier or locker provider with information such as:

  • Your name;

  • Cellphone number;

  • Email address;

  • Physical delivery address;

  • Selected destination locker;

  • Parcel details;

  • Order reference; and

  • Tracking or waybill information.

This information is used to:

  • Collect and transport your parcel;

  • Deliver it to your address or selected locker;

  • Send delivery and collection notifications;

  • Provide tracking updates;

  • Verify collection; and

  • Resolve delivery-related queries.

Delivery providers may also process your information independently under their own terms and privacy policies.

9. Who We May Share Your Information With

We do not sell or rent customers’ personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

  • Shopify and its service providers;

  • PayFast;

  • Payflex;

  • PayJustNow;

  • The Courier Guy;

  • Other courier or delivery providers;

  • Website hosting and technical service providers;

  • Fraud-prevention and website-security providers;

  • Accountants, auditors and financial advisers;

  • Legal advisers and insurers;

  • Banks and financial institutions;

  • Government and regulatory authorities;

  • Law-enforcement agencies; and

  • Other service providers necessary to complete an order or provide customer support.

We aim to provide third parties only with the personal information reasonably necessary for the relevant purpose.

Where a third party processes information on our behalf, we will take reasonably practicable steps to ensure that suitable confidentiality and security arrangements are in place.

10. Marketing Communications

We may send you information about Riders Saddlery products, promotions, sales or services where:

  • You have consented to receive marketing;

  • You are an existing customer and the communication relates to our own similar products or services, where permitted by law; or

  • We are otherwise legally permitted to contact you.

Marketing communications may be sent by:

  • Email;

  • SMS;

  • WhatsApp;

  • Telephone; or

  • Another electronic communication method you have agreed to use.

Where consent is required, we will not treat your failure to opt out as consent.

You may unsubscribe or object to marketing at any time by:

  • Using an unsubscribe option included in the communication;

  • Replying STOP, where that option is provided;

  • Contacting us on 066 185 0063; or

  • Emailing info@riderssaddlery.co.za.

Marketing communications will identify Riders Saddlery as the sender and provide a way to request that future marketing communications stop.

Opting out of marketing will not prevent us from sending messages that are necessary to process, deliver or manage your order.

11. Cookies and Website Information

Our website uses cookies and similar technologies to help operate and protect the online store.

Cookies may be used to:

  • Keep the website functioning correctly;

  • Maintain your shopping cart;

  • Remember selected preferences;

  • Enable account login and checkout;

  • Prevent fraud or misuse;

  • Maintain website security;

  • Understand general website performance;

  • Troubleshoot technical problems; and

  • Improve the customer experience.

Our website may collect technical information such as:

  • Your IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages viewed;

  • Products viewed;

  • Time spent on the website;

  • Referring website; and

  • Shopping and checkout activity.

Some cookies are necessary for the website to function properly. Blocking or deleting them may affect features such as your shopping cart, account login or checkout.

You can manage cookies through your browser settings and through any customer-privacy or cookie controls made available on our website.

12. International Processing and Storage

Shopify and some of our technology or service providers may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonably practicable steps to ensure that the transfer is permitted under POPIA.

This may include ensuring that:

  • The recipient is subject to an appropriate data-protection law;

  • The recipient has agreed to suitable contractual safeguards;

  • The transfer is necessary to perform a contract;

  • You have consented to the transfer where required; or

  • Another lawful basis for the transfer applies.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected;

  • Process and maintain order records;

  • Provide customer support;

  • Process returns, refunds and warranty claims;

  • Maintain accounting, tax and financial records;

  • Comply with legal and regulatory requirements;

  • Resolve complaints or disputes;

  • Prevent fraud; and

  • Establish, exercise or defend legal claims.

Different types of information may be retained for different periods.

When personal information is no longer required or authorised to be retained, we will take reasonable steps to securely delete, destroy or de-identify it.

14. Security of Personal Information

Riders Saddlery takes reasonable technical and organisational measures to protect personal information against:

  • Loss;

  • Damage;

  • Accidental destruction;

  • Unauthorised access;

  • Unlawful processing;

  • Alteration;

  • Disclosure; and

  • Misuse.

These measures may include:

  • Password protection;

  • Restricted access to customer information;

  • Secure website and payment platforms;

  • Appropriate device and account security;

  • Confidentiality requirements; and

  • The use of reputable service providers.

Although we take reasonable precautions, no website, email service, internet transmission or electronic storage system can be guaranteed to be completely secure.

Where we become aware of a security compromise involving personal information, we will investigate the incident and notify the Information Regulator and affected persons where required by law.

15. Children’s Personal Information

Our website is intended to be used by adults or by children with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information directly from a child without the required consent or lawful authority.

Where an order is placed for a child, the parent or guardian should provide and manage the necessary personal information.

Please contact us if you believe that a child has supplied personal information without appropriate permission.

16. Your Rights

Subject to POPIA and other applicable laws, you may have the right to:

  • Ask whether we hold personal information about you;

  • Request access to your personal information;

  • Request that inaccurate, incomplete, excessive, outdated or misleading information be corrected;

  • Request the deletion or destruction of information that we are no longer authorised to retain;

  • Object to certain processing of your personal information;

  • Object to direct marketing at any time;

  • Withdraw consent where processing is based on consent;

  • Ask for information about the identity of third parties that have had access to your information, where applicable; and

  • Lodge a complaint with the Information Regulator.

These rights may be subject to legal limitations. For example, we may need to retain certain information to comply with tax, financial, contractual or other legal obligations.

We may need to verify your identity before responding to a request.

Privacy requests may be sent to:

Email: info@riderssaddlery.co.za
Call or WhatsApp: 066 185 0063

17. Keeping Your Information Accurate

Please ensure that the information supplied when placing an order is complete and correct.

You may contact us to update information such as your:

  • Name;

  • Cellphone number;

  • Email address;

  • Billing address;

  • Delivery address; or

  • Marketing preferences.

Riders Saddlery cannot be held responsible for delivery or communication problems caused by inaccurate or incomplete information supplied by a customer.

18. Links to Third-Party Websites

Our website, emails or social-media pages may contain links to websites or services operated by other organisations.

Riders Saddlery is not responsible for the privacy, security or content practices of those third parties.

You should review the privacy policy of a third-party website or service before supplying personal information to it.

19. Questions and Complaints

Please contact Riders Saddlery first if you have any questions or concerns about how your personal information has been handled:

Call or WhatsApp: 066 185 0063
Email: info@riderssaddlery.co.za

Business correspondence and legal service address:
Riders Saddlery
c/o Orion Welding
Unit 10, 81 Amatole Road
N4 Gateway Industrial Park
Pretoria East, Gauteng
0184
South Africa

You also have the right to lodge a complaint with the Information Regulator South Africa.

POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

Complaints may also be submitted using the complaint services provided on the Information Regulator’s website.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business operations;

  • Our website;

  • Our payment or delivery providers;

  • The services and technologies we use;

  • Applicable laws; or

  • Regulatory guidance.

The latest version will be published on our website with the updated revision date.

Your continued use of our website after an updated policy has been published will be subject to the revised policy, to the extent permitted by law.